Refund and Returns Policy

In case if you need to return the product(s) which you have purchased online within 15 days of receiving the product, you can request a return/refund considering the exclusions mentioned below, and in condition of not using this product and it is still in original conditions with all accessories,, manuals and gifts (if any). Some charges might apply due to return.

Exclusions:

• Software, video games.
• Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/ dental care…) are not subject to any return, replacement or refund, unless found defective within (15) days.
• Mobile phones, computers, gaming devices are not subject to any return, replacement or refund, unless found Defective within (15) days.
• Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement or refund, unless found Defective within (15) days.

In case if you return a product that included a gift, the gift’s value will be deducted in case if it was used or if you prefer to keep it.

Receiving the shipment with your order’s number from the courier is considered an acknowledgment that the shipment is in good condition and was not opened before delivery.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included.

We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection.

At our sole discretion, we may reject returns that do not match the above criteria.

For the Combined offers that contain set of more than one product, was purchased in a one-set offer, please be aware that the return policy accepts only to return the full set, not partially, with considering that the products must be in the original status.

SADDAD refund:

In Accordance to central bank terms of internal wire-transfers (Refund Transactions), the customer’s information of the beneficiary must be matched to the customer’s bank account information (Full name, ID or residence ID, Bank name and Bank’s account number- IBAN), this is to avoid any delay or rejection that might be reported by the bank which we want to transfer the refund into it (destination), where in case the customer’s information does not match with the bank account information of the beneficiary, there will be a delay or It may require to re-process it again after providing the correct data according to the legal provisions in the Kingdom of BAHRAIN.